Frequent computer issues can slow your productivity to a crawl. But our help desk services are here to help.

 

We can respond instantly to most issues, providing you peace of mind. We are skilled in all the major office applications and can provide expert guidance whether it’s recovering a lost file or helping with a complex Excel spreadsheet. Our system also lets us attack those problems that you don’t want to call someone in to fix, but are a drain on your daily productivity nonetheless. Has your accounting program been sluggish? Is the wrong application coming up when you double click on a file? Email address book not working? Those little bugs that you can spend days trying to figure out can often be fixed by our technicians in only minutes.

What about my custom applications?


Whether you’re a law firm, dentist’s office, or even tanning salon, you probably rely on industry specific “vertical” applications to run your business.

 

We encourage our customers to take advantage of the maintenance plans they already have for day to day questions, but for more difficult issues, we can prove invaluable by being a bridge between your office and the developer’s technical team. We speak both languages.

 

What makes us different?

  • State of the art remote support technology. We use a combination of technologies and best practices to provide secure, encrypted remote help desk capabilities to anyone with an Internet connection. Whether you’re at your desk in Stamford or on the beach in San Juan, help is just a click away. Of course, we’re always available for on-site service with an expert who won’t waste your time or run up your bill.
  • While-you-sleep support. If you can't relinquish your computer for even a minute, don't worry; we can perform most services at night to keep you productive during the day.
  • A proprietary, internally-developed service request system not only allows us to increase our responsiveness, but with a visit to our web site, you can view the status on all major IT issues for your employees.
  • 24X7 best effort coverage. We know you don’t stop working when the sun goes down, so we’re always available to help.
  • By the minute billing. If a support call is just a few minutes, that's all we'll bill you for.